Ordering Information

Thank you for stopping by!

You may want to print this page for contact and other information.

We'll be happy to answer any questions you may have before you make a purchase. Because software can be so easily duplicated, please consider all sales "final".

Embroidery designs are sent by email within 24 hours of confirmation of the payment. Designs are often mailed more quickly and we will post a notice when we know that we will not be able to meet this turn around time (like when we must travel). Be sure to include a valid email address during the payment process and please be sure that this address can receive email from "CustomerService@CharmingStation.com". Most of the time when designs do not arrive on time, it is because a spam filter is blocking the receipt.

We usually complete all orders and correspondence in the evening hours - Eastern US Time.

If you have not received an email within 24 hours of placing your order, please send a note to the address below. In almost all cases, we have already sent your order and it has been filtered out by a spam filter or some other problem on your end. We won't know that there is a problem, however, unless you contact us.

Zipped Files

We send our designs to you in zipped files. If you aren't familiar with zipped files, please check here for information on how to use them. Please note that you cannot use embroidery software to unzip the files - you will not get the instructions and/or patterns that way.

If you need step by step instructions for using WinZip, please click here.

Some additional notes about delivery of designs:

Designs are sent by email as soon as PayPal notifies us that the transaction is completed.
The email will include a zipped file with your order.
Please make sure that you can receive email from the address listed below.
Zipped files may be large because we include color sheets and instructions with our designs so please be prepared for large files.
If you have ever had trouble receiving emailed Internet orders, please let us know and provide us with an alternate address so we can reach you! AOL and Hotmail accounts are the poorest type of email for receiving orders - they often do not deliver the mail and do not give you an error message (or let us know that the mail has not been delevered).
On rare occasions, PayPal does not send us a notice that a payment has been made. We are now aware of this problem and therefore login and check our account with PayPal frequently throughout the day. Although that may slow down our response, it has never taken us more than 24 to deliver a regular order.
If you don't get a receipt from PayPal immediately after your purchase, you may have typed your email address incorrectly. Please login to PayPal and confirm that your order is correct (or send us an email with the correct information). If we don't have a correct email address, we have no way of sending your designs or contacting you!.

Don't want to use PayPal?

We would be happy to receive payment by check or money order if you don't wish to use PayPal. Please do the following to make it simple for you and for us:

1.	Contact us by email to let us know that you are sending a check or money order (so we can be on the lookout for it)
2.	We need to know what designs you are interested in and what format your machine uses. The easiest way to do this is to shop as though you were going to use PayPal. Put the items you want into the shopping cart. When you have all of the items you want to purchase in the shopping cart - just print out that page. You do not have to proceed to PayPal. This printout will give us all of the information we need to get you the correct designs (machine format, size, etc.) and will show you the total amount.
3.	Somewhere on the printout, please print your email address clearly. Without this, we cannot send your designs or contact you in any way.
4.	Make your check out to "Charming Station"
5.	Place the printout of your order with your check or money in an envelope and address it to:
		307 S. Swarthmore Avenue Ridley Park, PA 19078
6.	We will be happy to send out your order just as soon as your check clears.

Thanks very much!

CustomerService@CharmingStation.com

Due to the electronic nature of our products, we do not give refunds but will be happy to work with you to resolve
any issues you may have.